Flower Delivery Plaistow Privacy Policy

About This Privacy Policy

This Privacy Policy sets out how Flower Delivery Plaistow collects, uses, stores, and protects your personal data in compliance with the UK General Data Protection Regulation (UK GDPR). The policy applies to all individuals who place orders for flower delivery in Plaistow and the surrounding districts. By engaging our services, you acknowledge and accept the data practices described in this document.

Information We Collect

When you place an order or interact with Flower Delivery Plaistow, we may collect the following categories of personal information:

  • Identity Data: Name, and where applicable, the recipient's name.
  • Contact Data: Delivery address, billing address (if different), phone number, and other relevant contact details.
  • Order Information: Details of products ordered, personalized messages, delivery instructions, and purchase history.
  • Payment Information: Payment method details (such as card information processed via secure providers – only for transaction processing; no payment card numbers are permanently stored by us).
  • Technical Data: IP address, browser type, device identifiers, and usage data when you use our website or online platforms.
  • Correspondence Data: Any information you provide when communicating with us via web forms or other contact methods (excluding email addresses or WhatsApp numbers).

Lawful Basis for Processing Your Data

We process personal data under the following lawful bases as laid out by the GDPR:

  • Performance of a Contract: Processing your data is necessary to fulfil and deliver your order.
  • Legitimate Interests: For example, developing and improving our products and services, or keeping customers informed about delivery status (provided these interests are not overridden by your rights).
  • Legal Obligations: Retaining certain data as required by law for tax, accounting, and regulatory purposes.
  • Consent: Where we rely on consent (such as for optional marketing communications), we will always seek your explicit agreement. You may withdraw consent at any time.

How We Use Your Information

Your personal information is used for the following purposes:

  • Processing and fulfilling your flower delivery orders.
  • Managing payments and refunds.
  • Communicating order status, delivery information, and customer support responses.
  • Personalizing your service experience, such as including card messages as instructed.
  • Improving our services based on aggregated usage and feedback.
  • Complying with legal, security, and regulatory requirements.
  • Where applicable, sending you direct marketing (subject to your consent).

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Typically, order information and customer records are retained for up to six years to meet legal and financial obligations. After this period, personal data is securely deleted or anonymized unless continued retention is legally required or you have requested its removal earlier (assuming no overriding legal obligations).

Data Sharing and Processors

Flower Delivery Plaistow treats your information with care and respects your privacy. We share your data only when necessary to provide our services, as outlined below:

  • Delivery Personnel: Select information (your name, delivery address, recipient name, delivery instructions) is provided to authorized staff responsible for fulfilling orders.
  • Payment Processors: Payment and card information is processed securely by third-party payment providers who act on our instructions and comply with data protection regulations. We do not store full payment card data ourselves.
  • IT and Web Service Providers: Service providers that help us operate the website, manage infrastructure, and analyze service performance may process data on our behalf under strict confidentiality and security obligations.
  • Legal and Regulatory Authorities: When required by law, we may share information with law enforcement, tax authorities, or other governmental bodies.

We do not sell or rent your personal data to any third parties for commercial purposes.

YOUR RIGHTS UNDER GDPR

As a customer placing flower delivery orders in Plaistow and the surrounding districts, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can have incomplete or inaccurate information corrected.
  • Right to Erasure: You can ask us to delete your data where there is no lawful reason for its continued processing.
  • Right to Restrict Processing: You can ask us to suspend the processing of your data in certain scenarios.
  • Right to Data Portability: You can request a copy of your data in a machine-readable format for transfer to another provider.
  • Right to Object: You may object to the processing of your data where processing is based on legitimate interest, or for marketing purposes.
  • Right to Withdraw Consent: Where we process data based on your consent, you can withdraw it any time.
  • Right to Complain: You are entitled to lodge a complaint with the Information Commissioner’s Office (ICO) or other regulatory authority if you believe your data rights have been infringed.

Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data from being inadvertently lost, misused, accessed in an unauthorised way, altered, or disclosed. These measures include strict access controls, encryption, staff training, and regular system reviews. While we strive to protect your information, no method of transmission or electronic storage is entirely infallible; if you suspect any data breach, please notify us immediately so we can take prompt action.

Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices or due to legal developments. When such changes occur, we will post the revised policy with a new date of effect. We encourage you to review this policy regularly to stay informed about how we protect your personal information.

Contacting Flower Delivery Plaistow

If you have any questions regarding this privacy policy, the personal data we hold about you, or if you wish to exercise your data rights, please contact us using our designated communication methods detailed on our website or official documentation. We are committed to responding to your requests promptly and ensuring your privacy is respected.