Returns, Refunds and Customer Complaints Policy
Our Fresh Flowers Guarantee in Plaistow
At Flower Delivery Plaistow, we pride ourselves on delivering the highest quality fresh flowers to households and businesses in the Plaistow area. As your trusted local florist, we guarantee that every bouquet and arrangement is created with care and arrives as fresh as possible for your enjoyment.
Damaged-On-Arrival Policy
Despite our rigorous quality checks and careful packaging, occasionally flowers may suffer damage during transit. If your flowers arrive damaged, we are here to help. Please contact us as soon as possible after delivery with a description and images of the damage where possible. This allows us to promptly investigate and resolve the issue to your satisfaction.
Our Freshness Window
We guarantee that all of our flowers delivered in Plaistow will remain fresh for a minimum of 5 days from the date of delivery, provided they are cared for according to the care instructions included with each arrangement. Please unpack and place your flowers in water as soon as they arrive, and keep them away from direct sunlight and heat sources. In the unlikely event that your flowers do not meet our freshness guarantee, reach out to us immediately so we can review your case and offer a suitable resolution.
Refunds and Replacements
Your satisfaction is our top priority. If you are unsatisfied with the freshness or quality of your flowers, or if they do not arrive in pristine condition, we offer two resolutions:
- Replacement: We can send a fresh arrangement to your address, free of charge, at the earliest available delivery slot.
- Refund: Alternatively, we are happy to issue a full or partial refund, depending on the nature of your concern. Refunds are processed back to your original payment method and typically appear within 3-5 working days.
To initiate a return or refund, please reach out to us with your order details, and our friendly team will guide you through the process. For refunds or replacements relating to non-floral items (such as vases or gifts), please refer to our terms and conditions for specific guidance.
Customer Complaints Process
We are committed to providing excellent customer service for all Plaistow residents and businesses. If you have a concern or complaint regarding your experience—whether about our flowers, a delivery issue, or our service—please let us know as soon as possible. Your feedback helps us improve and ensures we maintain our reputation as Plaistow’s trusted florist.
To lodge a complaint, contact our customer support team with your order details and a brief description of your issue. We aim to acknowledge all complaints within one working day, and we will work towards a fair and prompt resolution that meets your needs.
A Trusted Local Choice
Flower Delivery Plaistow has been proudly serving the local community for years, supporting homes and local businesses with beautiful fresh flowers and reliable delivery. When you choose us, you choose a florist dedicated to quality, integrity, and customer satisfaction throughout Plaistow and surrounding neighbourhoods.
Contacting Our Team
If you need to report an issue, request a refund or replacement, or provide feedback, please reach out to us using our contact form or by visiting us in-store. Our team is always here to help resolve any issues swiftly and to ensure you have a positive experience every time you order.
