Terms & Conditions of Service – Flower Delivery in Plaistow

Welcome to Our Flower Delivery Terms & Conditions

These Terms & Conditions outline the legal agreement between you (the customer) and our online flower delivery service (“we”, “us”, or “our”) for the supply of floral products and services throughout Plaistow and adjacent areas. By placing an order on our e-commerce platform or using our services, you confirm your acceptance of these terms. Please read them carefully before making a purchase.

1. Scope and Application

These Terms & Conditions apply to all online orders for flower delivery in Plaistow and the surrounding areas. By using our e-commerce platform or purchasing from us, you agree to be bound by the terms as described herein. We reserve the right to amend these Terms & Conditions at any time, effective upon posting to our website. Continued use of our service constitutes your agreement to any such changes.

2. The Order Process

2.1 Account Creation
You may browse our online flower delivery catalogue without an account. However, for order tracking and a tailored experience, we recommend registering on our site. All personal information provided during registration must be accurate, complete, and up to date.

2.2 Placing an Order
To place an order, select your preferred flower arrangement, provide recipient and delivery details, add any personal notes for the card (if applicable), and proceed to checkout. All orders are subject to availability, and images displayed are for illustrative purposes. Substitutions may be necessary for certain flowers or vases due to seasonal availability, but we will ensure any substitutions are of equal quality and value.

2.3 Order Confirmation
Once an order is submitted, you will receive a confirmation page and an automated email summarising the order details. This confirmation is not a guarantee of delivery, but a notification that your order has been received. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in product or pricing information, or suspected fraud.

2.4 Changes to Orders
If you wish to amend any aspect of your order, please contact us as soon as possible. We will make reasonable efforts to accommodate changes, but cannot guarantee amendments to orders that are already being processed or have been dispatched.

3. Flower Delivery Policy

3.1 Delivery Areas
We deliver floral products throughout Plaistow and the surrounding regions. Delivery availability may vary depending on volume, location, and at our discretion.

3.2 Delivery Times
While we will always strive to deliver on your specified date and time, exact delivery times cannot be guaranteed. Deliveries are typically made during standard business hours unless otherwise specified. Circumstances beyond our control, such as adverse weather or traffic conditions in Plaistow, may affect delivery schedules. We cannot accept liability for any indirect losses incurred by late deliveries unless otherwise stated by law.

3.3 Delivery Policy
When delivering to residential or business addresses, flowers may be left with a concierge, neighbour, or at a safe location if the recipient is unavailable. By providing recipient details, you authorise us to deliver as per these terms. The risk of loss and damage passes to you at the time of delivery or attempted delivery.

4. Pricing and Payments

4.1 Pricing
All prices shown for our flower arrangements and delivery services are inclusive of VAT where applicable. Prices may be subject to change at any time, but such changes will not affect orders already confirmed via email.

4.2 Payment Methods
Full payment is required before dispatch. We accept a variety of secure payment methods via our online platform, including major credit and debit cards and any other methods indicated at the checkout. Your payment information is processed securely, and we do not store credit card details.

4.3 Payment Issues
Should your payment not be authorised, we reserve the right to withhold delivery without accepting liability for any loss or inconvenience caused.

5. Cancellations & Refunds

5.1 Cancellation by the Customer
If you change your mind, contact us promptly. Order cancellations are permitted before dispatch or up to 24 hours before scheduled delivery, whichever comes first. Due to the perishable nature of flowers, cancellations are not possible after this period.

5.2 Cancellation by Us
We reserve the right to cancel an order at our discretion, such as in cases of supply issues, inaccurate information, or payment concerns. In such cases, a full refund will be offered.

5.3 Refund Policy
If your flowers arrive damaged or do not meet our quality standards, contact us within 24 hours with photographic evidence. Refunds, replacements, or partial credits will be issued at our discretion. Refunds will be processed to your original method of payment within 5-10 business days, depending on your financial provider.

6. Liability

6.1 Delivery and Products
Our liability for losses you suffer as a result of us breaching these terms is strictly limited to the purchase price of your order. We are not liable for any indirect or consequential losses associated with the late, failed, or incorrect delivery of flowers, or with product quality, except as required by law.

6.2 Force Majeure
We shall not be liable for any failure to perform, or delay in performance, caused by events outside our reasonable control, such as floods, fire, adverse weather, accidents, strikes, or transportation delays.

6.3 Misuse of Products
Flowers and gift items must be handled according to care instructions provided. We are not responsible for any damage or harm resulting from misuse, improper handling, or allergy reactions.

7. Product Information & Substitutions

We make every effort to ensure the accuracy of product descriptions, images, and prices. Due to the seasonal and perishable nature of flowers, substitutions may be necessary to fulfil orders. Substituted flowers or packaging will always be of equal or greater value and quality. Any such substitutions will reflect the style, colour, and overall theme of the arrangement ordered.

8. Personal Data & Privacy

Your personal data is collected, used, and protected in accordance with our Privacy Policy. By placing an order, you consent to the use of your information for order processing and customer service. We do not sell or share your details with third parties except as required to fulfil your order.

9. Intellectual Property

All content, designs, images, and trademarks featured on our e-commerce platform remain the property of our business or our licensors. Unauthorised use or reproduction is prohibited. This includes flower arrangement photographs, logo, and textual content.

10. Customer Conduct

You agree not to misuse our website or disrupt its normal operation. Any attempt to commit fraud, misrepresent information, or engage in prohibited activities may result in order cancellation and legal action.

11. Complaints & Dispute Resolution

If you are unhappy with any aspect of your flower delivery service, please contact us as soon as possible with details of your concern. We endeavour to resolve complaints amicably and efficiently. If an issue cannot be resolved between us, you may pursue alternative dispute resolution in accordance with UK law.

12. Governing Law & Jurisdiction

These Terms & Conditions and any disputes arising out of your use of our service will be governed by, and interpreted in accordance with, the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the courts of England and Wales for any matters relating to these terms.

13. General Provisions

13.1 Severability
If any part of these Terms & Conditions is held to be invalid or unenforceable, the validity of the remaining provisions will remain unaffected.

13.2 Waiver
Any failure or delay by us to exercise any right or provision of these terms shall not constitute a waiver of that right or provision.

13.3 Entire Agreement
These Terms & Conditions, together with any additional policies referenced herein, constitute the entire agreement between you and us regarding flower delivery services in Plaistow and the wider area.

14. Service Coverage

These Terms & Conditions apply to both customers residing in Plaistow and those in the nearby surrounding districts. If your neighbourhood is unsure, please check eligibility on our platform before placing your order.

15. Contact & Customer Support

For support regarding your order, these terms, or any aspect of our flower delivery service in Plaistow, please refer to the customer service section of our website for up-to-date options to reach our team.

Last updated: June 2024

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Plaistow , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Plaistow .

For assistance with orders, returns or account queries, please fill out the Contact Us form.